Workflow Design

The problem isn't your people

Right now, your business probably runs on a pile of accidental workflows. Some days they work. Some days they don't. They live in conversations, email threads, spreadsheets, and people's heads. They got built accidentally, one urgent decision at a time.

You've tried adding tools. CRMs, project managers, ticketing systems, automations. But tools were added before flows were designed. Every team optimized for itself. Automation became glue, not orchestration.

So work keeps falling through the cracks—not because you bought the wrong tools, but because you don't yet have a backbone for how work actually flows.

What we do

We design your "assembly lines" for work. Clear paths from trigger to outcome, with defined states, named owners, and explicit handoffs. The result: predictable, repeatable processes that make excellence inevitable.

• Work Inventory Map where work actually lives (email, chat, tickets, spreadsheets, brains) and turn chaos into a finite list of Work Types.
• Value Stream Mapping Trace your critical flows "as-is"—from trigger to outcome. See where balls actually drop, not where you think they drop.
• State & Handoff Design Define clear states, Ready/Done criteria, and ownership for each step. No silent failures. No "someone will remember."
• Tool Backbone Design Design how your existing tools should orchestrate these flows—or identify where you need something new.
• Implementation Support We don't hand you a diagram and disappear. We help you implement in your actual tools and train your team.

What you get

Predictability: you know what will happen when a customer signs, a ticket comes in, or a project kicks off. Capacity: each flow has a visible path and known capacity. Quality: it becomes a property of the system, not just your best people.

Your newest hire delivers the same professional experience as your 20-year veteran. Not because they're superhuman—because the system makes excellence inevitable.