Customer Experience Design
Readiness Assessment
Find out if your organization is ready for a deliberate approach to work design.
What you'll discover
This assessment evaluates four dimensions that determine whether Customer Experience Design will succeed in your organization.
System Readiness
Can you think in systems, not fixes?
Leadership Ownership
Do leaders see themselves as part of the system?
Scope Discipline
Can you focus deliberately on one workflow?
Authority to Act
Can decisions actually stick?
Takes about 5 minutes
Question 1 of 8
System Readiness
System Readiness
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Your Results
Assessment Complete
Strong Fit
You're ready for deliberate work.
Your organization shows strong alignment across all dimensions.
What this means
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Ready to explore what Customer Experience Design could do for your organization?
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